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qk0k handles your information with a clear set of rules — what we collect, how long we keep it, and the steps you can take to review or correct it. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you enter during registration — your name, contact information, and the payment method you connect, whether that is Nagad, Rocket or Upay. We use this information to operate your account, process transactions, and respond to your support requests. We do not sell your personal data to third parties. We share information only where required by the laws of applicable jurisdictions or with service providers who help us run the platform under strict data-processing agreements. Cookies and similar technologies record your browsing activity on our site so we can keep your session active and understand which sections you visit most. You can adjust cookie preferences through your browser settings at any time. Financial records tied to Nagad, Rocket or Upay transactions are retained for the period required by applicable financial regulations. Once that retention window closes, records are deleted or anonymised. This policy applies wherever you access qk0k, but the rights available to you depend on your local law and the eligible regions we serve. If anything here is unclear, our support channel is the right place to ask before you continue.
Transaction records linked to your Nagad account are retained only for the period required under applicable financial rules.
Rocket payment activity is logged against your account wallet for verification and dispute resolution purposes.
Upay transfers appear in your transaction history and are subject to the same data retention schedule as other payment rails.
This policy covers the information we process when you use qk0k — your account, your sessions on our site, and any transactions you make. It does not extend to third-party services you reach through links on our pages, or to payment processors whose own privacy terms govern their handling of your wallet data. Understanding the boundary between what we control and what we do not is practical knowledge for every account holder.
Login credentials, session data and account preferences you set inside qk0k fall fully within this policy. We control how that data is stored, accessed and deleted upon request.
Payment details you enter for Nagad, Rocket or Upay are processed by those providers under their own terms. We receive only the confirmation data needed to update your account wallet.
Pages, game assets and promotional content served directly from qk0k are covered here. We log which sections you visit to improve navigation, not to build advertising profiles.
External links, affiliate pages and payment-provider portals operate under their own privacy rules. We are not responsible for the data practices of services outside our direct platform.
You have real, actionable choices regarding the data we hold on your account. Start by logging into your account and checking the profile section — your registered name, contact details and linked payment method are all visible and editable there. If something is wrong, you can update it directly or raise a correction request through our support channel. Where your local law grants a right to access a full record of what we hold, you can request that through support in writing; we will acknowledge the request and respond within the timeframe required by applicable rules. If you decide to close your account, we will follow the data retention schedule described in this policy — retaining only what financial regulations require and removing the rest. You cannot always control how long payment-processor records survive on the Nagad, Rocket or Upay side, but you can ask us to confirm what we ourselves still hold at any point.
Log into your account and open the profile page to see the information we hold. Payment history tied to Nagad, Rocket or Upay is visible in the transaction section.
Edit your name, contact details or preferred payment method directly from the account settings page. If a field is locked, contact support to request the correction.
Send a written request through our support channel if you want a full summary of what we hold or want to dispute how your information has been used.
Submit a closure request through support. We will confirm what data we retain after closure and the reason under applicable financial rules.
If you have a question about how your data is handled, or you want to make a formal request regarding your account records, the routes below are the ones published on our site. We do not invent channel names or response commitments we cannot stand behind — use the route that fits your question and follow the instructions shown in the contact section of your account.
Open the chat widget from any page while logged in. Describe your data question clearly so the agent can route it to the right team.
Send a written privacy request to the email address listed in the Help section of your account. Written requests create a traceable record for formal data inquiries.
The Help section inside your account lists published articles covering data requests, account corrections and transaction record queries.
We use standard encryption to protect data in transit between your device and our servers. Account passwords are stored in hashed form — we never hold your raw password. Cookies are used to maintain your logged-in session and to record which sections of the site you visit; they are not used to build third-party advertising profiles. Transaction records linked to Nagad, Rocket and Upay are kept for the period required by applicable financial regulation, after which they are deleted or anonymised. If this policy changes in a material way, we will update the version date at the top of this page and, where practical, notify you through your registered contact details.
Data moving between your browser or mobile and our servers is encrypted. This covers login, account edits and payment confirmation steps for Nagad, Rocket and Upay.
Session and analytics cookies run on our pages. Adjust them any time through your browser settings; opting out of analytics cookies does not affect your account access.
Financial transaction records are held for the period required by applicable rules. Non-financial account data can be deleted upon a confirmed account closure request.
Material changes to this policy are reflected in an updated version date at the top of the page. Continued use of your account after a change constitutes acceptance of the revised terms.
The answers below cover the questions we hear most often about how your information is stored, who can see it, and what you can do about it. If your question is not listed here, the support channel is the right place to ask.
We collect the name, contact details and payment method you enter during registration. If you connect Nagad, Rocket or Upay, we receive the transaction confirmation data needed to update your account wallet. We do not receive your full wallet credentials from those providers.
We do not sell your data. We share information only with service providers who operate parts of the platform under data-processing agreements, or where required by the laws of applicable jurisdictions. Payment processors like Nagad, Rocket and Upay handle their own data under their own published terms.
Financial records are kept for the period required by applicable financial regulations. Once that window closes, records are deleted or anonymised. Non-financial account data can be removed sooner if you submit a confirmed account closure request through support.
Log in and go to the profile section of your account — most fields are editable directly. If a field is locked or the edit does not save, contact support through live chat or email and submit a written correction request with the details you want changed.
Where your local law grants this right, yes. Send a written request through our email support channel — the address is in the Help section of your account. We will acknowledge the request and respond within the timeframe required by applicable rules in your eligible region.
We delete or anonymise non-financial data following your confirmed closure request. Financial records tied to Nagad, Rocket or Upay transactions are retained only for the period required under applicable financial rules, then removed. We can confirm exactly what we still hold at any stage.